Return/Exchange Policy

We want you to be happy with your purchase.  We will work with you to resolve any problem.
You will never see a form letter response to a customer service inquiry.

    * You may return the item(s) to us for a full refund.
    * The DVDs must not be played and still sealed in the original packaging (to avoid people making
       illegal copies).
    * In the rare event of damaged or faulty discs, replacement discs will be offered.
    * If the item(s) is lost by the courier, then we will issue you a FULL REFUND INCLUDING SHIPPING COSTS.
    * All returns must be returned before any refund or exchange is offered.
    * All items must be returned within 14 days of the sale date, and (except where prohibited by law) are
       subject to a 15% restocking fee if returned opened or in a non-factory sealed box.
    * There is no restocking fee for defective product returned in exchange for the exact same product, or
        for product originally purchased as Open Box.
    * There is no restocking fee for DVD/CD set returned to us un-opened.
    * You will be responsible for all shipping and insurance charges for returns, unless otherwise indicated. If
       you choose not to insure your package and we do not receive the return of the product, you will be
       responsible for any loss or damage.
    * 25% restocking fee will be charged to any opened DVD/CD returns or unopened returns AFTER 30
       days. NO EXCEPTION to this policy.
    * Orders can not be canceled once shipped. Please contact us if you no longer want the order after your
       order is processed and shipped. You will need to return the order to us after its delivery.
    * Under no circumstances should you refuse the delivery and demand a full refund. Shipping cost will be
       deducted from refund if the delivery was refused. You will also be responsible for the return shipping
       cost if you refuse the delivery.